Privacy Policy
Last Updated: September 18, 2026
Introduction
iHybrid Battery Inc. (“iHybrid Battery,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, purchase our products or services, or communicate with us by telephone, email, or SMS/text message.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Address and shipping information
- Email address
- Telephone or mobile phone number
- Vehicle information
- Appointment and service information
- Information submitted through website forms
- Communications you send to us
- Payment and transaction information
Payment Information
When you purchase products or services, payment information may be processed by our payment service providers. We do not necessarily store complete payment card information ourselves. Payment information is handled according to the policies and security practices of the applicable payment processor.
Technical Information
When you use our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, access times, and referring pages.
2. How We Use Your Information
We may use the information we collect to:
- Provide hybrid and electric vehicle battery products and services.
- Schedule and manage appointments.
- Process purchases, payments, orders, returns, and other transactions.
- Provide estimates, invoices, receipts, and service information.
- Communicate with you regarding your vehicle, battery, appointment, order, or service.
- Provide customer service and technical support.
- Respond to inquiries and requests.
- Send email or SMS/text communications when you have provided the appropriate consent.
- Maintain warranty and service records.
- Improve our website, products, and services.
- Detect or prevent fraud, misuse, or security incidents.
- Comply with applicable legal and regulatory requirements.
3. Disclosure of Information
We may disclose personal information to trusted service providers that perform services on our behalf, including payment processing, website hosting, communications, data processing, and customer support.
These service providers are permitted to use personal information only as necessary to provide their services to us and subject to applicable contractual and legal requirements.
Mobile Information and SMS Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that are necessary to deliver SMS communications.
Mobile information, including mobile phone numbers and SMS consent information, will not be sold, rented, or provided to third parties or affiliates for their own marketing or promotional purposes.
The above provisions apply specifically to mobile information and SMS/text messaging consent and take precedence over any other provision of this Privacy Policy that could otherwise be interpreted to permit such sharing for marketing purposes.
Legal Requirements
We may disclose information when required or permitted by law, including when necessary to respond to legal processes, government requests, enforce our policies, investigate suspected fraud or unlawful activity, or protect the rights, property, or safety of iHybrid Battery, our customers, or others.
Business Transfers
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable privacy laws.
4. SMS/Text Messaging
If you provide your mobile phone number and consent to receive SMS/text messages from iHybrid Battery, we may send you text messages regarding matters such as:
- Appointment confirmations and reminders
- Service and repair updates
- Battery or vehicle status updates
- Estimates and quotations
- Order information
- Customer support
- Responses to inquiries
- Other communications you have requested or consented to receive
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS/text messages at any time by replying STOP to a text message.
For assistance, you may reply HELP or contact iHybrid Battery directly.
Consent to receive SMS/text messages is not a condition of purchasing any product or service from iHybrid Battery.
We will not sell or share your mobile phone number, SMS opt-in information, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
5. Security of Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and warranty records, meet legal and regulatory obligations, resolve disputes, and enforce our agreements.
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements.
7. Your Privacy Rights
Depending on applicable law, you may have the right to request access to personal information we maintain about you and request that inaccurate information be corrected.
You may also contact us regarding questions about how your personal information is collected, used, or disclosed.
To make a privacy-related request, contact us using the information provided below.
8. Children’s Privacy
Our products and services are not directed toward children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be legally required.
If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete it.
9. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, content, or security practices of third-party websites or services.
We encourage users to review the privacy policies of third parties before providing personal information to them.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
iHybrid Battery Inc.
Units 68–69, 15515 24 Ave
Surrey, BC V4A 2J4
Canada
Phone: (604) 755-4431
Email: info@ihybridbattery.com
Website: iHybridBattery.com