Common queries answered
Frequently asked Questions
Our refurbished batteries come with a 12-month warranty, while our new batteries come with a 36-month warranty. Both warranties cover defects in materials and workmanship. There is 6-12 Months labour only warranty for Hybrid Battery Repairs.
Common signs that your hybrid battery needs attention include decreased fuel efficiency, warning lights on the dashboard, unusual engine noises, and inconsistent battery charging. If you experience any of these, contact us for a diagnostic check
When you purchase a refurbished or new battery from us, we require your old core in return. If you do not provide the old core, a core charge of $500 will apply.
Our refurbishing process involves thoroughly testing the battery and capacity grade them, replacing any faulty cells, balancing the battery pack, and performing a final quality check to ensure optimal performance.
Yes, we offer free professional installation services for all the batteries we sell.
The entire battery repair or replacement process typically takes 1 to 3 hours, including a post-installation test drive. In most cases, your vehicle will be ready within 1–2 hours. However, in rare situations, unexpected issues may cause delays, and the vehicle may need to stay with us for the day. We recommend arranging a backup ride, just in case—but 99% of the time, you’ll be back on the road the same day.
If you’re unsure how to remove your old battery, we offer a free 15-minute FaceTime consultation to guide you through the process safely.
Yes, our refurbished batteries are thoroughly tested and certified to ensure they meet high-quality standards. They offer reliable performance comparable to new batteries at a fraction of the cost.
You can schedule a consultation or service appointment by calling us at +1 778 908 0730, emailing us at info@ihybridbattery.com, or filling out the contact form on our website. or by going to Booking Page. We’ll get back to you promptly to confirm your appointment.
Our warranty service is provided only at our Surrey location, where all battery sales and repairs are handled. If you’re experiencing issues, the battery must be returned to our shop at your expense. We’ll begin repairs as soon as it arrives, but please note we cannot guarantee shipping times to and from your location.
We strongly advise against resetting any trouble codes without first identifying and resolving the root cause. Resetting codes without proper diagnosis can hide serious issues. If the battery is damaged due to overheating, mechanical damage, or misuse, the warranty will be void. Always have the problem properly inspected before clearing any codes.
No. We do not accept cash payments to avoid taxes, and neither do any of our employees. Every transaction is properly invoiced, and taxes must be paid regardless of the payment method. We operate with full transparency and comply with all tax regulations.
